Terms and Conditions

Terms and Conditions of Use

Terms and Conditions of Use of the TELUS Health website (Version 2021-07-15)

Important! YOUR ACCESS TO THIS TELUS CORPORATE HEALTH LP SITE is subject TO LEGAL CONDITIONS. carefully read all the terms and conditions listed below before proceeding. do not access this site unless you agree with thEse terms and conditions.

1.  Use of this site

This site is the property of TELUS Health Corporate Health LP, (herein referred to as "the site owner").

Material on this website may not be copied, reproduced, republished, downloaded, posted, framed, transmitted, distributed or modified, in whole or in part, whether in text, graphic, audio, video or executable form, without the prior written consent of the Site Owner. The use, reproduction or dissemination of information or data contained from this website is prohibited, except as provided for herein. Any other access to this website and any other use, reproduction or dissemination of information or data obtained from this website is prohibited. You are responsible for ensuring that your access to this website is legal.

2.  Warranty exclusion

The Site Owner makes no warranty that this website, given the use of the Internet, will be continuously available, that there will be no delays, failures, errors, omissions or loss of information transmitted, that no virus or other contaminating or destructive component will be transmitted and that no damage will be caused to your computer system.

3.  Limitation of liabilitytop

The Site Owner and its directors, officers and employees shall not be liable to you or any third parties for any claim, loss, cost, expense or damage whatsoever, including any direct, indirect, incidental, special, consequential and exemplary or punitive damages arising out of or in connection with this website, the content contained therein or the access to or use thereof. Without limitation and notwithstanding anything to the contrary, the Site Owner and its directors, officers and employees shall not be liable to you or any third parties for any claim, loss, cost, expense or damage arising out of or in connection with:

  • failure of performance, delays, interruptions, communication line or system failures, including communication malfunctions that affect the transmission, accuracy or timeliness of information, material, messages or instructions between you and the Site Owner and/or that prevent information, material, messages or instructions from being transmitted in whole or in part;
  • your inability to access, at any time, any part of this website or any content, products or services provided on it;
  • lack of suitability, reliability, timeliness or availability of this website or any content, products or services offered on this website; or
  • the Site Owner’s failure to take corrective measures.

Your sole and exclusive remedy is to discontinue using and accessing this website.

4.  Indemnification

You agree to defend, indemnify and hold the Site Owner and its directors, officers and employees harmless against all liability, third party claims, damages (including reasonable fees from lawyers and experts) resulting from your failure to respect the terms and conditions found herein or resulting from any action, negligence or omission related to the use of the Internet or access to any website, including this site, by you or anyone else whom you have given access to your computer system and who uses it on your behalf.

5.  Ownership and confidentialitytop

Material on this website, including but not limited to text, images, illustrations, software, audio clips, video clips and any tools available on this website, as the case may be, is owned or otherwise provided by the Site Owner, and the Site Owner does not represent or warrant that such material does not infringe of any other person or entity. Trademarks, logos and service marks (collectively “Marks”) displayed on this website are registered or unregistered Marks of the Site Owner or third parties which are the property of the respective owners and may not be used without written permission of the owner of the Marks concerned. Any information or material contained on this website that may be reproduced pursuant to these terms must bear the proprietary rights notices that originally appeared on or in conjunction with such information or material. The use of tools is also subject to all terms and conditions listed herein. Any use of tools for purposes other than those permitted by the Site Owner and any reproduction of those tools from this site are prohibited without the Site Owner’s prior written consent. Without limiting the generality of the foregoing, you agree not to use the tools to:

  • alter the format in which the data related to health information is presented or perform an automated use of the tools;
  • bypass the interface used to present the data related to health information;
  • incorporate or transfer to a software the data related to health information;
  • create another information service related to health;
  • distribute by any means data related to health information.

6.  Computer system

You are responsible at all times for any and all damages suffered by your computer system through (i) the connection, configuration and compatibility of various components of your computer system; (ii) the use of any material emanating from any website; (iii) the access to any website; or from (iv) downloading of any data, software program or virus.

The Site Owner, its directors, officers and employees may not be held responsible in any way for any illegal access to your computer system as well as for the quality, reliability, compatibility and speed of the services offered by an Internet service provider.

7.  Internet riskstop

The use of the Internet and, more specifically, communications via the Internet may be intercepted, lost or altered. Therefore, you must not transmit any personal information via e-mail to the Site Owner unless appropriate measures have been taken to ensure the security of any data transmission. You agree that the Site Owner, its directors, officers and employees are not responsible and may not be held responsible towards you or any third party for damages or losses suffered by you through an e-mail sent to the Site Owner, or by the Site Owner in response to your request. You assume full responsibility for any such transmission.

8.  Usage of information

The Site Owner offers you a health information management tool over the Internet. The Site Owner does not offer medical advice. All information made available through the health information management tool is offered for informational purposes only and must not be used otherwise. Such information does not in itself constitute a medical file and, therefore, may not be used in the context of any medical emergency or clinical diagnosis or for the assessment of any medical condition.

9.  Links

This website may contain hyperlinks to other websites. Any such links are offered solely for your convenience. The Site Owner has not verified and does not explicitly or implicitly approve such other websites, their access, or the information accessible through those links and assumes no liability towards those other websites, the information presented nor the products and services offered. You are not authorized to create links to this website from other websites without prior written authorization of the Site Owner. Contract our administrator at: cliniquesmedicales.servicesenentreprise@telus.com to obtain authorization for linking our site.

10. Password

You are entirely responsible for taking all steps to ensure that no other person has access to your password or account without your consent. The Site Owner is not required to confirm the identity or the access rights of the user if the user enters the appropriate user name and password. You must immediately contact the Site Owner at 514-499-2777 x 3610 or 1-800-499-1394 x 3610 if you believe that someone else has become aware of your user name and password. In such instances, the Site Owner will block access to your personal file until you transmit and confirm a new user name and password.

11. Data protectiontop

Data offered on this site is kept strictly confidential. The Site Owner has taken all reasonable measures to ensure the safekeeping of any personal data and the security of transactions completed on this website. For more information, please consult “Our Commitment to Confidentiality and to the Respect of Your Privacy” found on this website.

12. Governing Law

These terms and conditions shall be governed by the laws of the Province of Quebec and of Canada. The parties hereby attorn to the jurisdiction of the applicable courts situated in the Province of Quebec.

13. Modification of these Terms

The Site Owner may modify, alter or otherwise update the terms and conditions applicable to this website from time to time, without notice, and you agree to be bound by the terms and conditions in effect at the time you access this website. The date of the last modification will appear under the link “Terms of use” on this site. You undertake to review the terms applicable to this website each time you access and use this website and you agree to be bound by the terms of use that are in effect at that time. Your access and use of this website constitute irrefutable proof of your consent to be bound by these terms and conditions.

14. Glossary, search tools, calculators and questions & answers

The glossary, search tools and questions and answers can only be used for non commercial purposes. Use of the tools to promote the sale of products and services or of a website is prohibited.

Answers offered in the Q&A section as well as the answers provided in response to queries received must only be used for information purposes. Such answers have no legal value and may not attract any liability. Consult your representative, accountant or lawyer who will take all facts into consideration before offering an answer adapted to your particular situation.

15. Survival clausetop

The terms and conditions listed herein shall apply when you access the website and remain applicable afterwards, subject to Article 13. If you no longer have access to this website, provisions of Articles, 2, 3, 5, 11 and 12 of these terms and conditions shall survive.